Refund policy

At Rugtive , your satisfaction is our priority 💛

Because our products are designed for children’s use, we aim to keep the process simple, safe, and fair for everyone.

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📦 Inspection Upon Delivery

We highly recommend checking your order at the time of delivery.

If there is any issue with the product (damage, wrong item, or manufacturing defect), you can easily communicate with the delivery representative or contact us immediately.

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💬 Easy Support

If you face any problem or are not fully satisfied, please contact us directly via:
📩 Instagram DM (our official page)

We are always here to help you quickly and fairly.

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🔁 Exchange & Return Cases

Returns or exchanges are accepted only in cases of:

* Manufacturing defects
* Wrong item received
* Damage during delivery

We do not support returns after long usage, as our products are designed for kids’ hygiene and safety.

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⚠️ Important Note

Please make sure to inspect the product upon delivery before final acceptance.

Once the order is accepted and used, it cannot be returned.

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💛 Our Promise

We care about every customer and every child using our products.
We always aim to solve any issue in the fastest and fairest way possible.